1. Scope of Policy
This Refund & Cancellation Policy applies to all paid educational services, technical briefings, validator operations workshops, and custom curriculum sessions provided by Dime Technology Insights Co., Ltd.
Because our educational services involve live instructional time from senior distributed systems researchers and customized architectural dossiers prepared specifically for each client team, this policy establishes clear terms for cancellations, rescheduling, and refunds.
2. Cancellation and Refund Eligibility
Full Refund (100% Refund)
- A full refund of paid tuition or booking fees will be granted if a formal cancellation request is submitted in writing at least 7 business days prior to the scheduled session date.
Partial Refund (50% Refund)
- If a cancellation request is received between 3 and 6 business days prior to the scheduled session date, a 50% refund will be issued. The remaining 50% is retained to cover instructor scheduling commitments and preparatory curriculum customization.
Non-Refundable Scenarios (0% Refund)
- Cancellations within 48 hours of the scheduled start time.
- No-shows: Failure to attend the scheduled live teleconference or campus session without prior written notice.
- Delivered Services: Once an educational briefing, workshop, or architectural consultation has been conducted and completed.
- Custom Reference Materials: Customized institutional dossiers, proprietary code audits, or telemetry blueprints that have already been finalized and delivered to the client organization.
3. Rescheduling Policy
We understand that software engineering releases, infrastructure outages, and university calendar changes can impact team availability.
- Free Rescheduling: You may reschedule your educational session once at no additional cost, provided written notice is given at least 48 hours prior to the scheduled start time.
- Late Rescheduling (Under 48 Hours): Rescheduling requests submitted within 48 hours of the session may incur a ฿3,500 administrative rescheduling fee to re-allocate instructor laboratory time.
4. Refund Request Process & Timeline
To request a cancellation or refund:
- Submit Written Request: Email info@cortexspirepoint.click with your booking invoice number, organization name, and reason for cancellation.
- Review & Confirmation: Our administrative team will review your request against the booking timeframe within 2 business days.
- Processing Method: Approved refunds will be credited back to the original method of payment (bank transfer, corporate account, or PromptPay).
- Processing Time: Funds are typically disbursed within 5 to 10 business days depending on inter-bank clearance timelines.
5. Contact Information for Inquiries
- Entity: Dime Technology Insights Co., Ltd.
- Address: Office 11, 56 Sample Avenue, Hat Yai 00000, Thailand
- Phone: +66 74 000 485
- Email: info@cortexspirepoint.click